Refund policy

Returns & Refunds Policy

We want you to be satisfied with your purchase. Please review the following policy before requesting a return.

Returns

For eligible non-personalized products, you may request a return within 30 days after delivery.

To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, please contact us through the Contact page of our store. If your return is approved, we will provide instructions and the correct return address. Items returned without prior authorization may not be accepted. Please do not return products directly to the manufacturer or to the address shown on the original package.

Unless the item arrived damaged, defective, misprinted, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. Include your order number and clear photos showing the item, packaging, and issue.

Once the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Personalized and Made-to-Order Products

Personalized, customized, and made-to-order products cannot be returned or exchanged because of a change of mind, an incorrect size or color selection, or information entered incorrectly by the customer.

These products remain eligible for replacement or refund if they arrive damaged, defective, misprinted, or incorrect.

Please carefully review all names, personalization details, sizes, colors, quantities, and shipping information before completing your order.

Non-Returnable Items

We do not accept returns of gift cards, clearance or final-sale items, used items, or products returned without their original packaging, unless required by applicable law.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing, production, or fulfillment.

Refunds

We will notify you after the returned item or submitted claim has been reviewed. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If an order cannot be fulfilled or shipped, we will issue the applicable refund, including amounts required by law.

This policy does not limit any rights available to you under applicable law.

To request assistance, please contact us through the Contact page of our store.